If you don't like your Hundo Instrument
You can return a Hundo instrument within 30 days of purchase if you do not like it. We will fully refund you, but the cost of return postage will come at your expense. We require an email notification with your intent to return an item 7 days before you dispatch it. The item must be returned using registered post.
We will not accept returns after this 30 day period unless your instrument is deemed faulty.
If your Hundo Instrument is deemed faulty
If your Hundo instrument is deemed faulty within 12 months of purchase, we will replace it. The item will not be deemed faulty if it has obvious signs of being dropped, water damaged, or in any way externally damaged or tampered with. You will need to return the faulty Hundo instrument at your expense, and we will send you a replacement item with free postage. We require an email notification with your intent to return an item 7 days before you dispatch it. The item must be returned using registered post.
If you would like to return your Hundo Instrument in person to our studio in Melbourne, please email us to arrange a time.
Our email address is firstname.lastname@example.org